GHA Group (Bryn Melyn, Vale Travel + Others)

[Mayneway]

RE: GHA Group (Bryn Melyn, Vale Travel + Others)

(07/08/2016 10:46)motormayhem1 Wrote:  He just said the company stated that the window had been smashed and there wasn't going to be a replacement veichle but this isn't the first time it's happened where the last bus hasn't run as i fully understand about if its a missile being thrown etc due to being a driver myself but in the past I've heard numerous passengers complain about the last bus not operating due to breakdowns etc and thats the problem with smaller operators when somthing like that happens its harder for them to cover where as larger firms can find the cover and can afford to have a number of drivers sat around on standby incase something happens but the companies who operate tendered services and fail to operate the full timetable are still getting paid for those journeys that ain't operated which in turn is a waste of public money unless the operator themselves tell the authority's that they missed the journeys as most passengers get used to it and get fed up of complaining and nothing happens as that looks the case with the way GHA was.

It's frustrating for passengers because not only are they inconvienced by the fact the bus dosen't turn up but when complaining to the local transport aurthority or council is that they send a patronising reply basically telling you they have passed your comments onto the operator concerned and that they will reply once investigated yet 9 times out of 10 you never get a reply so passegers simply give up complaining as they feel that nobody is listening. Obviously when local aurthority representitives travel on the service it runs to scedule with no issues lol.