Warrington's Own Buses

[knutstransport]

RE: WBT Network Warrington

(22/11/2016 01:41)Mayneway Wrote:  I'm sorry but that's just laughable. How do they actually measure this quality of tendered services? And I suppose the fact tendered services have been severely cut dosen't effect the fact quality is as high as it's ever been.

Are customer complaints taking into account why measuring quality?? Course not because TFGM simply pass complaints onto the operator concerned.

I'm not sure exactly how quality is scored but it's worth noting that sometimes contracts are awarded to operators who have no previous experience of running public bus services in the area.

I would imagine offering something over and above the minimum specification like an additional service at peak times, promising to obtain brand new buses for the route, offering wi-fi, extending a service etc. would all gain quality points even if they can get a good quality score by effectively meeting the minimum requirements.