Warrington's Own Buses

[Mayneway]

RE: WBT Network Warrington

(21/11/2016 15:25)Dentonian Wrote:  All I would say is that the latest report to TFGMC suggests the quality of tendered service Operation (incl. punctuality) is as high as its been for a long time - I VERY much doubt the same can be said for commercial services, mind you.

I'm sorry but that's just laughable. How do they actually measure this quality of tendered services? And I suppose the fact tendered services have been severely cut dosen't effect the fact quality is as high as it's ever been.

Are customer complaints taking into account why measuring quality?? Course not because TFGM simply pass complaints onto the operator concerned.