Manchester Community Transport

[Mayneway]

RE: Manchester Community Transport

(25/06/2015 20:44)Dentonian Wrote:  Their own Solos are also hybrids so that's at least in the spirit of the contract, but Enviro 200s should never be used on hybrid contracts. Seperate to this, I've seen two instances involving MCT buses/drivers in Stockport today that I'm not happy with, so will be reporting them to TFGM's Service Accounts.

It will be interesting to see if you get a better response than I did, although as an 'insider' you probably will.

Obviously we have spoken offline regarding MCT recently but one thing that annoys me is when you report something serious to TFGM like early running or drivers completly missing a terminus/busy bus stop and all you get in reply is 'we will pass this on to the operator concerned for them to deal with directly'. Now I've never recieved any kind of response from MCT nor I'm lead to believe have people who have complained directly to MCT.
Why don't TFGM investigate these complaints or at the very least insist that the company concerned reply within 48?? Hours.