Arriva North West - St Helens Depot

[CX54 DKD]

RE: Arriva North West - St Helens Depot
Whilst there's no real excuse for the early running (though don't forget they can run up to a minute early and that is classed as 'on time'), I can understand why you may sometimes have 10 minute or so delays on the first service out of the garage.

What I imagine it comes down to is which vehicles work first time on the morning run out and which vehicles present themselves with faults. It may not even be that the bus for the service you're waiting for is defective and requiring replacing for the duty; another bus being defective may require the bus allocated to your service to be used on another service instead meaning that when the driver for your service gets in, they've got to get hold of someone to find out what to take instead and through all the faffing about that creates, delays can be expected I suppose. If it's a very regular daily thing though, you'd just be best getting in contact with Arriva and raising your concerns so they can see if there's anything they can do from their end; they may not even be aware there's a problem without being prompted!