Stagecoach Manchester

[djb]

RE: Stagecoach Manchester and Wigan

(29/03/2017 22:57)Mayneway Wrote:  I'm not surprised tbh. One way First seem to have propelled forward is with customer service. Drivers for one seem a lot presenter and happier Infact a very good friend of mine has just left Stagecoach and is going to First as several of his colleagues have done already.
Also worth mentioning that unlike Stagecoach First have simply pulled up their sleeves and dealt with the congestion problems rather than going to the press and crying about it.

Definitely agree. Maybe surprised they're at the bottom mind.

I'm served locally by first and Stagecoach (amongst others). Recently Stagecoach have been terrible; unexplainable late running, drivers trundling despite running late, and buses missing sections of route. All this suggests poor morale indicative of a problem higher up the food chain. Any complaints are returned with stock answers suggesting the person dealing with them either doesnt understand/give a *^%& either.

I'm beginning to wonder whether they have been resting on the laurels of a successful network for too long, and as it becomes unstuck due to changes in traffic and habits, they aren't capable of innovating/rectifying it.