MPTE Walrus Smart Card

[PO59 MXJ]

RE: MPTE Walrus Smart Card

(11/10/2015 15:27)Myllenium2453 Wrote:  I got the new weekly ticket on my walrus rubbish yesterday and I have to say to merseytravel "It's a pile of JUNK ".

2 times yesterday on a 413 & a 410 I got the red light and the message "Product Expired" on the display. Each time the drivers had to fiddle with keys on the machine to get the machine to accept it.

It is clear to me that merseytravel have not thoroughly tested this, found any machine problems and then given companies the correct programming updates to enable the machines to accept these new tickets.

Even on a stagecoach 42 at 11:02 this morning I got red lighted and had to take it off and wait for the machine to reset itself before trying again. 2nd time it worked but it's clear there is a problem with these tickets.

Come on Merseytravel get it sorted.

There is going to be teething problems as its only recently come out. If you keep hold of your reciept and show the driver it, if there is any problems, you will be fine. Sounds like a read error on the Stagecoach machine, you probably wasnt quick and sharp enough putting it on. Happens to drivers at least 15 times a day that haha awful card readers on them ERG machines. If you contact arriva with the fleet number of the bus, they should get it sorted. I report any problems i have with machines not accepting certain Walrus Solo products and they get sorted there and then. Stagecoach seem to have a bigger problem with them i must say.