MPTE Walrus Smart Card

[R879 HRF]

RE: MPTE Walrus Smart Card

(25/09/2015 17:20)Barney Wrote:  the driver insisted that he must get off the bus because his card was invalid despite being shown a receipt as proof of purchase

This is wrong and reading through some complaints on Twitter a number of arriva drivers do this. At stagecoach we have been given booklets produced in house to understand the error messages, and have been told if the machine will not accept the card, to ask for a receipt. If a receipt is provided and the date time and zone are all valid, and the card number matches the receipt, to accept travel.

If no receipt is provided, or receipt doesn't match card, or product is proved expired, then charge standard fare or deny travel if they refuse.

There seems to be an issue with newsagents topping up, as the cards sometimes come up as corrupt or in valid despite receipt proving otherwise