Impera Bus & Coach

[jtd508110]

RE: Impera Bus & Coach
CX06 is right there... im afraid that is inexcusable! But every company makes mistakes. Its up to impera to regain the trust of the paying passengers as without them, they would not exist... Be honest, Would you rather a journey on a s reg dart or a new 12 plated Enviro200 stagecoach bus? I know I'd prefer the latter. So its up to the company to win over the passengers with excellent reliability and the best customer service on the wirral. Maybe you guys with links to the company should tell them this as when I have rang up the office to complain about busses not turning up, they just said sorry and didn't seem to care. How can I possibly trust a company that runs old busses and doesn't care when they dont show up. They should investigate and inform me the customer as to why the bus has not sshown up. I don't care about driver shortages, I dont care about a bus breaking down, that is their problem. It is up to them to have measures in place to reduce the impact to the customer - ie: more/more reliable busses, more drivers. Better customer services skills...If these elements are not implemented, I am certain that the company will bite the dust very soon which I would hate to see.