Northern (Arriva Rail North)

[knutstransport]

RE: Northern (Arriva Rail North)

(29/05/2019 21:02)St Helens Rider Wrote:  The only remaining problem that's within Northern's control is the reduced/very unreliable Sunday services. Hopefully the change of some timetables in the coming months (September in the case of Liverpool - Wigan - Blackpool) will resolve this.

Plus the unreliable ticket machines and how the penalty fare scheme is being operated, with messages about penalty fares being displayed at stations not on penalty fare routes.

Plus regular ticket office closures due to staff shortages - maybe not in Merseyside but commonplace in Greater Manchester and Cheshire.

Plus poor standard of 'refurbishment' especially on the 150s with Ashbourne seating which are uncomfortable and broken in many cases, as well as looking shabby already.

Plus not arranging replacement road transport when the last train is cancelled or when the next service after the cancelled one is 2 hours or more away.

Plus not training conductors properly on off-peak and duo restrictions.

Plus not adding extra capacity to services on routes where Network Rail haven't approved paths for additional services and in some cases, like the Mid Cheshire, even reducing capacity.

Plus sending generic replies to customer complaints, which don't deal with the actual complaint