Impera Bus & Coach

[msteens]

RE: Impera Bus & Coach

(28/08/2013 21:24)Raawwwrrr! Wrote:  I've never called Impera up due to buses not turning up (Sadly it has happened to me as well).

However, Halton Transport have a great link with customer service, not only do all of their buses carry their phone number on side and rear, but their customer service is second to none. As many of you may know (or have probably guessed with my seasonal Halton Postings), but I frequently use service 44. Whenever a 44 doesn't show up at my stop, I usually call the company up within 10 minutes of waiting, and the guys on the desk gladly tell me why my bus hasn't shown up, and what they have done to rectify the problem.
I once called them up, and they told me directly that bus #28 has broken down near Childwall Fiveways and that bus #23 will be running up to and around half an hour late, and that Cronton College, Widnes and Astmoor was informed directly by the company.

Not only were they apologetic, they told me the fleetnumber of the buses I should expect to see, the actual problem with the bus (faulty gearbox), how long I would be waiting for the next one, and called up my place of education along the route.

The system the company is using to have that info is live information relayed directly from the bus using GPS that same system is getting installed at impera very soon at the moment if a driver has a genuine problem or just decides they can't be bothered to run the journey the supervisor has no knowledge until someone calls in we have had major problems with staff I have 5 driver in this week for not operating to timetable the outcome is confidential as for the routes we have not just dropped them as many people state we are currently recruiting new drivers and have 8 drivers in the driving school as soon as we have the available drivers routes 47 15 and 16 will operate until the cancellation date any lost mileage on these routes will be recorded accordingly with pcv regulations and if the traffic commissioner believes we have acted outside the rules we will receive the appropriate action I apologise to all our genuine customers for the disruption to our services at present we employ 2 uniformed inspectors and 2 covert inspectors whom one is a DSA approved instructor we are totally committed to our customers despite our current failures