Forum | Merseyside Dennis Dart Website
Stagecoach MCSL - Chester & Wirral Depots - Printable Version

+- Forum | Merseyside Dennis Dart Website (http://dartslf.com/forum)
+-- Forum: Buses (/forumdisplay.php?fid=1)
+--- Forum: Local Bus Scene: North West and Wales (/forumdisplay.php?fid=2)
+--- Thread: Stagecoach MCSL - Chester & Wirral Depots (/showthread.php?tid=1427)

Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880


RE: Stagecoach Chester & Wirral - WhiteVanMan - 15/11/2016 19:13

(15/11/2016 13:52)Raawwwrrr! Wrote:  And to where will Stagecoach be getting the money to carry out this market research? They won't be using their own income to solve a problem that isn't caused internally.

What wrong with Stagecoach (and other companies), checking they ticket machine data!
Also checking data from GreenRoad and CCTV images!


RE: Stagecoach Chester & Wirral - ls1911 - 15/11/2016 19:37

(15/11/2016 13:52)Raawwwrrr! Wrote:  And to where will Stagecoach be getting the money to carry out this market research? They won't be using their own income to solve a problem that isn't caused internally.

Most of the local areas around Cheshire Oaks are affluent, these are people that have atleast one car. If you were on a higher than average income and the choice of paying for the bus or driving your own vehicle to a place with free parking right on the doorstep you'd simply take the car.

Likewise Stagecoach won't do a deal with Merseyrail because at present they make more money by someone travelling to chester or Ellesmere Port Station and getting the X8 from there than they would under a deal. Stagecoach only continued the deal on service 1 from Bache because it was an agreement with First. Ideally, Stagecoach want people using the express X8 only (instead of the train) to the tourist attractions and to purchase their own £3.90 dayticket (and is complimented by the stopping 1 and 2)

I thought there was a special merseyrail ticket for Cheshire Oaks? Or has it finished now?


RE: Stagecoach Chester & Wirral - Bevan Price - 15/11/2016 20:33

(15/11/2016 08:21)iMarkeh Wrote:  I know the traffic isn't Stagecoach's fault but what is their fault is that they dont take steps to try and resolve the issue. Maybe some market research needs to go on to see where all the people are going to as it could be a viable bus journey and 70 people on a bus takes up a lot less space than 50-60 cars.


Stagecoach can do nothing to sort out the traffic problems - that should be done by the council and the owners of Cheshire Oaks. The entire area could do with a major redesign of the road system.

What Stagecoach could consider is whether or not the revenue gained by serving Cheshire Oaks covers the cost of the time wasted by their buses being stuck in regular, massive traffic jams.


RE: Stagecoach Chester & Wirral - knutstransport - 15/11/2016 20:42

A lot of operators do market research all the time, especially those with free wifi that make you register to use the service and state the purpose of your journey each time you use it


RE: Stagecoach Chester & Wirral - Raawwwrrr! - 15/11/2016 22:14

(15/11/2016 19:37)ls1911 Wrote:  I thought there was a special merseyrail ticket for Cheshire Oaks? Or has it finished now?

Only for the Zoo which is now only valid on the park and ride service


RE: Stagecoach Chester & Wirral - Raawwwrrr! - 15/11/2016 22:19

(15/11/2016 20:42)knutstransport Wrote:  A lot of operators do market research all the time, especially those with free wifi that make you register to use the service and state the purpose of your journey each time you use it

That's a different type of market research. There's a difference between a wifi registration and visiting the local housing areas surrounding Cheshire Oaks and asking a comprehensive survey of how they travel to the site, and how Stagecoach can persuade them to use their services instead. For example with the wifi registration it asks you your purpose of visit, what it doesn't ask you is how often you use the bus on a regular basis, where you want the bus to go, your opinion of the travel options etc

Likewise if you did the same at Cheshire Oaks stopping shoppers it takes a lot of time, permission (You need a licence to stop people on the street, and cheshire oaks is private property), data evaluation and a comprehensive amount of questions that people simply do not want to answer whilst enjoying their own leisure time


RE: Stagecoach Chester & Wirral - Raawwwrrr! - 15/11/2016 22:22

(15/11/2016 19:13)WhiteVanMan Wrote:  What wrong with Stagecoach (and other companies), checking they ticket machine data!
Also checking data from GreenRoad and CCTV images!

Ticket machine data is highly inaccurate, It doesn't tell you the exact stop someone boarded, only fare stages and at what time, likewise it doesn't always tell you when a person is alighting, only the fare stage.

Although smartcards are fully comprehensive as to what service you've used all day for example, again they don't tell you when a passenger alighted, why they did so, and paper weekly/day tickets tell you virtually nothing about a passenger except that they had one and what service they initially purchased it on (and that's if the driver even registered it)

CCTV images only last for a period of time unless backed up manually. To get information on who boarded you would have to look at every single minute of a CCTV tape when in reality a bus could be in service 5am-midnight each day, it isn't feasible at all.

(and just to add if anyone believes I'm being a bit defensive, I'm not meaning to be, but my degree specialism is marketing, and part of that is data capture, analysis, problem solving and feasibility studies)


RE: Stagecoach Chester & Wirral - knutstransport - 16/11/2016 09:36

(15/11/2016 22:19)Raawwwrrr! Wrote:  That's a different type of market research. There's a difference between a wifi registration and visiting the local housing areas surrounding Cheshire Oaks and asking a comprehensive survey of how they travel to the site, and how Stagecoach can persuade them to use their services instead. For example with the wifi registration it asks you your purpose of visit, what it doesn't ask you is how often you use the bus on a regular basis, where you want the bus to go, your opinion of the travel options etc

Likewise if you did the same at Cheshire Oaks stopping shoppers it takes a lot of time, permission (You need a licence to stop people on the street, and cheshire oaks is private property), data evaluation and a comprehensive amount of questions that people simply do not want to answer whilst enjoying their own leisure time

Yes there's different types of market research. The point I was getting at is some operators are collecting data on a daily basis without any additional cost or effort. The wifi registration may collect more information than you think. For instance, if you're a teenager with a Saturday job at Cheshire Oaks and take advantage of the wifi each time you travel then a standard wifi registration system will record that a teenager is travelling for the purpose of work every Saturday.

Operators like Arriva regularly do online surveys where they offer incentives to both passengers and non-passengers for sharing their opinion. While some transport companies use research companies to find out information for them which has the advantage of the participants don't know who the data is being collected for so may respond differently e.g. in an Arriva survey someone might complain about their route not being Sapphire while if they don't know what transport company is collecting the responses they might say they want things which aren't included as part of Sapphire and that they aren't really bothered about things which are included.


RE: Stagecoach Chester & Wirral - knutstransport - 16/11/2016 09:40

(15/11/2016 22:22)Raawwwrrr! Wrote:  Ticket machine data is highly inaccurate, It doesn't tell you the exact stop someone boarded, only fare stages and at what time, likewise it doesn't always tell you when a person is alighting, only the fare stage.

It needs to be used with caution. For instance, if you use ticket machine data for D&G's 88 service it doesn't tell you how many people use the Wilmslow station stop so you can't use ticket machine data to determine whether that stop could be omitted. However, it would tell you how many people travel between Mobberley and Wilmslow or beyond which might be useful for planning alternative arrangements if part of the B5085 is closed for a week due to roadworks.


RE: Stagecoach Chester & Wirral - wirralbus - 16/11/2016 18:32

(15/11/2016 22:14)Raawwwrrr! Wrote:  Only for the Zoo which is now only valid on the park and ride service

The Zoo ticket is only valid on the X8 now , when the P&R service was getting revised to a cross chester route system it changed .