Impera Bus & Coach

[Raawwwrrr!]

RE: Impera Bus & Coach
I've never called Impera up due to buses not turning up (Sadly it has happened to me as well).

However, Halton Transport have a great link with customer service, not only do all of their buses carry their phone number on side and rear, but their customer service is second to none. As many of you may know (or have probably guessed with my seasonal Halton Postings), but I frequently use service 44. Whenever a 44 doesn't show up at my stop, I usually call the company up within 10 minutes of waiting, and the guys on the desk gladly tell me why my bus hasn't shown up, and what they have done to rectify the problem.
I once called them up, and they told me directly that bus #28 has broken down near Childwall Fiveways and that bus #23 will be running up to and around half an hour late, and that Cronton College, Widnes and Astmoor was informed directly by the company.

Not only were they apologetic, they told me the fleetnumber of the buses I should expect to see, the actual problem with the bus (faulty gearbox), how long I would be waiting for the next one, and called up my place of education along the route.